Effective Date:

14 November 2025

At Ponder Family Dental, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive services at our practice.

Information We Collect

We may collect several types of information from and about users of our website and patients of our practice, including:

Personal Information: Name, address, phone number, email address, date of birth, and Social Security number.

Health Information: Medical and dental history, treatment records, insurance information, and other health-related data necessary for providing quality dental care.

Website Usage Information: IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

  • Provide dental care and treatment services
  • Schedule appointments and send appointment reminders
  • Process insurance claims and billing
  • Communicate with you about your dental health
  • Improve our website and services
  • Comply with legal and regulatory requirements
  • Send promotional materials and practice updates (with your consent)

HIPAA Privacy Notice

As a healthcare provider, Ponder Family Dental complies with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is used and disclosed only as permitted by law. You have specific rights regarding your health information, including the right to:

  • Request a copy of your dental records
  • Request corrections to your health information
  • Request restrictions on how we use or disclose your information
  • Receive confidential communications
  • File a complaint if you believe your privacy rights have been violated

For a complete copy of our HIPAA Notice of Privacy Practices, please ask our front desk staff or contact us directly.

Information Sharing and Disclosure

We may share your information with:

Healthcare Providers: Other dentists, physicians, or specialists involved in your care.

Insurance Companies: To process claims and verify coverage.

Business Associates: Third-party service providers who help us operate our practice, such as billing companies, appointment scheduling platforms, and electronic health record systems. These entities are required to protect your information.

Legal Requirements: When required by law, court order, or other legal process.

We do not sell your personal information to third parties.

Website Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how visitors use our site and improve functionality. You can control cookie settings through your browser preferences.

Data Security

We implement appropriate physical, electronic, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 without parental consent.

Your Privacy Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of receiving marketing communications
  • Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

Louisiana Privacy Rights

Louisiana residents may have additional rights under state law regarding their personal information. For more information about your rights under Louisiana law, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Ponder Family Dental
7037 Canal Blvd, Ste 206-207
New Orleans, LA 70124
504-283-5549
epondermemorydds@gmail.com

For HIPAA-related concerns or to file a complaint, you may also contact:

U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
Website: www.hhs.gov/ocr/privacy